What brand of apparel do you carry?

At Dobbs Apparel, we specialize in screen printing & embroidery, so we are not limited to any specific brand.  We work with a number of different major brands in the apparel industry, ensuring that our customers receive a quality garment.  If there is a specific brand that you wish to use and do not see it available, please let us know; more than likely we can use the brand you request.

What is your minimum order?

The minimum order depends on the type of embellishment.

Embroidery – 12 pieces

Screen Printing – 24 pieces

Sublimation – 1 piece

Our minimum order amount is $50.00 excluding shipping charges, sales tax, export fees, etc.

What types of art files are required?

We can work with many different types of art files, but ideally we would prefer a vectorized .eps file, at least 300 dpi.  Jpegs, .gif, bmp, or similar files are typically of a low resolution and will not show up clearly on the garment.  For more info on our art guidelines, click here.

The artwork I have is not “hi-resolution”…can you help?

Yes.  If you do not have the artwork in an acceptable format, our graphics dept. can clean up the artwork for you.  The cost is $30.00 per half hour.

What are your normal business hours?

Our normal business hours are 8 am – 5pm, Eastern standard time.

Can you create artwork from scratch?

Yes.  If you need help in choosing or designing artwork, please contact us at 800-889-6368.  You can also utilize our designer which allows you to custom design your own artwork.

What is the normal lead time on an order?

Generally, the average production time is approximately 2 weeks.  If you need something sooner, we do have a rush service available at an additional 20% to the order total, depending on production availability.  All ship dates are approximate, so if you need something on a particular date please let us know at the time you place the order.

What is your normal method of shipment?

The majority of our orders are shipped UPS Ground.  3 Day Select, 2^nd Day Air, and Next Day Air services are available at an additional cost.

If my order shipped via UPS Ground, how long will it take to get to me?

That depends on how far your shipment has to travel.  Click here to see a color-coded time-in-transit map for UPS ground in the 48 contiguous states.

Please Note:  We are not responsible for delays in delivery by UPS based on reasons outside of our control (adverse weather conditions, etc.). 

What are the standard print sizes?

It depends on the location.  To view our standard print sizes, click here.

How many colors can you print?

We can print up to 6 spot colors.  We can also do 4 color process printing, depending on the garment color and the design.

Do you print Names & Numbers?

Yes.  Names and Numbers can be added to your shirt at your request.  Currently they are not offered on the designer portion of our site.  To inquire about names & numbers, please contact us at 800-889-6368.

Do you charge sales tax?

Sales tax is charged only in the following states: FL, OH, TN.  If you reside in one of these states and have a tax exemption certificate, you can turn it in with your order to avoid paying sales tax.

Do you accept credit cards or purchase orders?

Our online orders using the designer are paid through Paypal.  Phone & faxed orders can be paid by Visa, Discover, Mastercard, or American Express.  We accept properly authorized school purchase orders, credit cards and offer sales on open account to qualified customers.  Deposit may be required.

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